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Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . Customer experiences, from marketing to sales and service, are now reflections of the brand. CE1Q 0000008977 00000 n H\n0y TTEC empowered a health benefits company to handle more calls, better andfaster. 0000013691 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. 0000021593 00000 n TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 0000054542 00000 n And deliver CX at scale. Yes, it is possible. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. 0000194335 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. r\a W+v%J+aW] v%* We're here to help. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. When it comes to your customers, only the best technology will do. 0000030379 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000017539 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Effective tax ratefor the full year is estimated between 22 and 24 percent. We combine leading technology partnerships and the CX expertise to enable your success. To learn more visit us athttps://www.ttec.com. 0000125548 00000 n Get the agile tools to transform your total experienceone stage at a time. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000120061 00000 n Get better at textingthem. 28 0 obj <> endobj xref 0000032457 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. News Mar 19, 2021. What are two TTEC engage products? H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Privacy Policy. Our TTEC work from home team has 41 preferred residency states. 0000008880 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Learn why we use cookies and how to manage your settings. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Learn what we've learned from a resource Elevate your sales team through sales outsourcing, including a customized growth services playbook. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. And, one that helps you predict what will happen in the future. Empower your employees with the right training and tools to deliver amazing customer experiences. 0000007228 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Elevated. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. One that tells you what is happening in the present. amazing customer TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000040915 00000 n Reduce cost and improve CX with recommendations from your front-line employees. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Subscribe to our free digital CX publication, the Customer Strategist. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. When it comes to your customers, only the best technology will do. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000028000 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. "I am excited to welcome Chuck back to the TTEC family. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. When you have a great customer experience you know it. The result is a dizzying array of challenges for companies and government entities alike. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. The people, processes, and platforms to optimize your contact center. They frustrate consumers and can hurt your brand. Then manage and measure it all through a single platform to grow customer lifetime value. 0000002727 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. 0000021388 00000 n 4 ways to orchestrate Our industry specific CX solutions can help. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. READ THE CASE STUDY. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000008629 00000 n 0000005417 00000 n Custom built to solve your 0000008022 00000 n Learn why we use cookies and how to manage your settings. 0000194296 00000 n %PDF-1.4 % 0000119952 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Not only will . 0000043061 00000 n Tuchman continues, "I'm more excited than ever about our business. What You Bring to the Role. 0000016806 00000 n We combine leading technology partnerships and the CX expertise to enable your success. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Our teams of knowledge workers . Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. About Us. Everything you need to reimagine your CX and make your customers smile. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. This site uses cookies and by using the site, you are consenting to this. 0000163153 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. When it comes to your customers, only the best technology will do. Learn what we've learned from a resource You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Regardless of the products . Make them. What you'll be doing: Reduce cost and improve CX with recommendations from your front-line employees. 0000009922 00000 n Now, how cool is that? delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. 6 Reasons to consider nearshoring now GET THE GUIDE. Get the agile tools to transform your total experienceone stage at a time. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. 0000017236 00000 n TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. News Apr 16, 2021. strategies for right now, Top customer service 0000004803 00000 n h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 0000004257 00000 n 0000156137 00000 n 0000020166 00000 n When it comes to your customers, only the best technology will do. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000001601 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. 0000001643 00000 n From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000116155 00000 n As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. amazing customer We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Please indicate that you are willing to receive marketing communications. The result: Customer experiences that feel human even when they are not. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. 0000010434 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 28 44 One that tells you what happened in the past. 0000008134 00000 n base with new products and services 4. 4 ways to orchestrate TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . optimize CX. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. We make it a point to make sure all our employees feel valued and . time keeping apps, and training on client products and procedures. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Improve your business performance in any economic environment with our rightshoring and automation approach. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Locations. Your industry has its own set of challenges. Eliminate friction and create value for your customers and employees. There are three types of analytics. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000116041 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. PR Newswire (US) Full Year 2022. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . 0000005907 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000022096 00000 n TTEC Engage is a 60,000+ employee service company . This site uses cookies and by using the site, you are consenting to this. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. hb``Pf``AX8> 9K?0bF "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. AI and automation trends, High-tech goes all-in CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it.