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Ive lost all confidence in Verizon to get it right. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the . When you sign up for a new Verizon account, youll be asked to verify your identity. Let me know if you find a solution. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. I ordered a 6 space gray 64gb at about 2:57 EST from Verizon's website. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Normally just a credit check, and deposit required for those who have no credit or little credit. Thank you. We understand how important it is to get your order processed as quickly as possible and well do everything we can to help get things moving along. i dont know what you had to upload? Its obvious Verizon has lost control over the process. The order went through and I got a confirmation email right away. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Thanks again. Bob61. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. Just got my shipment confirmation for my order! If this is the case, you should contact your bank to make sure everything is correct on their end. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Nothing in my email yet, and I see the $110 pending in amex. Holding my order. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. I am having the same issue and nobody I have talked to from Verizon has been able to help. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. In the meantime, customers are advised to check back later or try again later. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. Lastly, there could be an issue with the billing address associated with your account. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The app keeps telling me to "take action": "To process your order, we need you to take action. Save my name, email, and website in this browser for the next time I comment. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Is there anyone from Verizon who reads and responds to these messages? I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Verizon customer now for 17 years but just about to end! Thanks, everyone, for your helpful responses! If you need help with your Verizon order, there are a few things you can do. Good luck to yours! There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Check Order Status. Create new account. On-hold music can help reduce hang-ups, especially during long waiting periods. and they have no idea what it is and how to deal with it. Order on hold - Verizon Community My order is on hold and I called Verizon said they needed more identification i sent that in on a link they sent to my email and it is still on hold Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Download the My Verizon app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. when the site is full of bugs? The post goes on to say that if an order is placed on hold, the customer will receive an email from Verizon explaining the situation and how to resolve it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So in order to get a "filled" tank you will be paying around $60. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Please check your Private Messenger inbox for a message from a Verizon support agent. The same thing is happening to me what should I do. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Stores your username on this computer. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Then 20 minutes later I get an email from Verizon saying my order was on hold. oxnard hazardous waste disposal Scramble Words is a word-making game . Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. Definitely will need customer support tomorrow. They deliver free, usually the next day. Called, held for 50 min, spoke to an agent. Ridiculous. Details: Your service can be suspended between 30 days to 9 months. Cookie Notice Checked the Verizon app and the "order is on hold".so I entered pymt info again. Response times may vary and may be delayed at this time. Keep me informed what you find out if you could and I'll do the same. If youre a Verizon customer, you may have noticed that your order is on hold. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. It may be prudent to await this in store delivery. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. You should not use this feature on public computers. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Get up to $500 when you bring your phone. For a better experience, please enable JavaScript in your browser before proceeding. Payments are automatic so never missed one. Online only. I have a net10 samsung sch-s738c phone. You must log in or register to reply here. He sent a link and I entered pmt info again. This is a huge issue and I need help ASAP. And also did you fix it. It still says on hold after doing all that. They make it easy and stress free. Make a one-time payment. Verizon Cloud Login is used to access Verizon cloud storage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. Welcome to /r/Verizon! I placed an order for two phones. From a web browser on a computer, sign in to My Verizon. and our You can reach them by phone at 1-800-922-0204 or by chat on their website. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Maybe thats whats going on? These orders require further review by our Customer Care Team and is completed within one . 2. Appreciate the quick replies. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Create an account to follow your favorite communities and start taking part in conversations. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Ends 2.28. And when I did the reorder they did not add any trade-ins. Shout out to Silvester, you deserve a raise!! My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. I am moving within this upcoming week, and I am worried that I will not have internet access. Overall, there are a few different reasons why your Verizon order might be pending. Nope, the T&C bar is gone. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. It still says on hold after doing all that. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Thanks for the info. Get up to $500 when you. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. One of the charges is for $909 and the other is for $199 without any cost explanation. Customer service is closed. We know its frustrating to wait, but we appreciate your patience! All seemed well as I entered my cc pmt info while on the phone with the rep. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. This process is in place for our consumer's protection. Not worth it. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Started and stopped a couple of times. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. And another thing I noticed is that the agents have an itch for reordering. Response times may vary and may be delayed at this time. You must be signed in to access this part of the community. No issues. If that banner shows up on your order then you are fine. Correct answers are available for this post. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. How did you get out of this situation?? I preordered on 9/9 and was originally told estimated delivery date of 9/23. Verizon has not yet provided any information about when the issue will be resolved. With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. If youve placed an order with Verizon, you can check the status at any time by following these simple steps: I figured Id get screwed out of the promotion if it got canceled. Same thing herea day later it now doesn't display that and says backordered with the expected ship date. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can also set up customizable announcements to inform callers of promotions . At this point, I may have done all I can and just have to wait it out. In most cases, an order is placed on hold because the seller needs more information from the buyer. The whole process shouldnt take more than a few minutes. Press and hold the power switch to turn your device back on. Thank you. If youre wondering why your Verizon order is on hold, there are a few possible explanations. I too had the same issue and no one responded properly. One reason why your Verizon order may be pending is that they are waiting for a response from your bank. And in the process, they mess up the order the second or third time in some cases. Newbie. Personal Business. Have a phone you love? Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). When you call this number, you will first be prompted to enter your 10-digit mobile phone number. Place your order online or on the app for pickup. This is to ensure that youre able to pay for the service and wont default on your payments. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. Spy on Someone's Verizon Text Messages. Re: Fios order on hold, moving very soon. I ordered through Verizon so I would assume I would have to go through them. Our team will be able to tell you more once they investigate further. I am spending my 3rd hour with them - same message "Max order read attempt reached." It allows you to create up to 100 different ways to scramble letters for any word. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! 4. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. The person he spoke with said that they couldn't get the order to open up that something was wrong. I have the same question 0 Likes Reply 1 Reply All Community topics I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. This usually happens when an address or credit card is entered incorrectly. 653. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. "You should be fine" . I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? The other phone was an s22 ultra which said it would arrive by November 1st. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. Thanks for the info. Go to the Pending account changes page in My Verizon to remove or cancel an order. With select 5G Unlimited plans. I did that, now my order i on hold with action required which is Review and accept T&C. That must be it. Anyone has similar experience with me? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. This is to protect both Verizon and the customer from unauthorized charges. When I tried contacting a live chat agent, nothing could be done either. If you've already taken this step, check your email for updates.". Will see what happens. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . Can anyone from Verizon contact me? First, all orders are reviewed for fraud prevention. Best Answer: Yes, you can see your husband's text messages on Verizon. I have a message on my Verizon account saying I have until October 13 to verify my order. Open the Verizon Cloud app. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Online only. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Ordered Verizon Fios about two weeks ago, and the order is still on hold. You may also be asked to provide a government-issued ID, like a drivers license or passport. Stores . 99/mo for 600 GB storage after. Lesson learned. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. 2. This can be done by providing some personal information, like your name and date of birth. They want to verify your identity. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Does your new order still say On Hold, Action Required? But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! With select 5G Unlimited plans. You must be signed in to access this part of the community. I was wondering why I had not received notification that the phone had shipped. Click on the "Power Off" or "Restart" button. Check your email When your order's ready, we'll email you and hold it for 4 days. Your issue has been escalated to a Verizon agent.