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26-01-2022 How do customers contact Virgin Media? I thought that there was an option to say whether or not you were a VM customer. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . All tip submissions are carefully reviewed before being published. on im told to log a complaint online- which you cant do as my account is no longer active! on When I enter the details into the boxes and click Add I get a message saying auto configuration failed. You can use your mobile number instead of your account number in this process. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. I've been trying to contact Virgin Media for about 3 weeks now. Welcome to the community! A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. I've been on hold for about 3 hours total now. Sign up for broadband with one free call. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. on Changes to our Acceptable Use Policy for Virgin Media Mail. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. 09-07-2022 Above information is just basic enquiry phone numbers and contact information but, If you want any particular . The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. You can also check our help pages or learn how to contact us directly further down. Thank you for posting. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. In order to do so I will need a little bit more detail so I will send you a private message. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. These phone numbers work for people in the UK only. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Registered in England with number 02591237. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. GIVE US A CALL. 13-07-2022 They certainly are! When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Log in to your Virgin Media Business Mobile Account. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. They can look at options outside of the bundle deal for you. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. 18:10. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. I did notice in the forum that there is a list of available addresses but that never came up. Learn moreHave I helped? 04-07-2022 There are 8 references cited in this article, which can be found at the bottom of the page. The online chat button does not work! Im trying to set up a new email address on my account. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Mon-Sat 9am-5pm. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. That way I have definitive proof that the company has received my complaint and when they received it. Hi folks. GIVE US A CALL. I can't click on the chat button neither. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Opening hours are: 07-02-2022 Just get some unhelpful message about 'It's our problem, not yours. Sales for broadband, TV and phone. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . You can also contact Virgin Media by visiting the contact page on their website. Lets hope that this handy feature returns soon. If you have a complaint, please get in touch via the form below. 14:15, 13-07-2022 on Before subscribing people to your distribution list, please: {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"