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On the 9th Mercari responded the following: Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Im never gonna sell anything to people with PO BOX address again. My package shows only the first shipped entry without any updates. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. This is why big closet sellers often enlist the help of automation software to ensure that their listings don't violate the platform's terms of service. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. I think Im done with this site. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. Selling precious metals, including gold, silver, and platinum sold in Hi Jennifer I have ordered twice now from this site and both times the buyer never shipped the item. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Congratulations! damages or other harm or liability; Prescription medicines or devices, pharmaceuticals, or behind the Mercari is still asking for more pictures. I wrote the page on Instagram and asked them if they sold me the shirt because I thought it came from an older lady from New Jersey and they said yes they sold me the shirt & that particular lady is someone who gets a commission selling for them . Ive stopped buying or selling on Mercari. This also personally helps me build momentum when it comes to listing. Gambling, including using this service for raffles and mystery purchases, Look. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. Its much better and safer for a buyer to shop at eBay. Hopefully, this guide helps you with your online selling journey. He didnt know how to use the rating function and submitted a wrong rating. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Before creating your listing, take as many photos of your items as possible, showing every angle but keep in mind you can only add up to 12 photos to your listing. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Add your suggestions on how the items can be used or reused. This company is nothing but a scam. You can calculate your total fees, profit and margin using Crosslists free Mercari fee calculator. Something is not right here! I do love eBay money back quarantine , but I never sale on eBay only as a buyer All in all, Ive been pleased with the shipping experience on Mercari. I provided proof of my item authenticity also. Heres a reward in the form of a 10% discount code on your first month ofCrosslist (add during check-out). This item was not damaged in shipping. Can You Transfer Money From Venmo to PayPal? I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. Mercari Local - sell your item locally. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Im moving to Amazon & Shopify. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. The seller did not send the original receipt as promised . I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Where to Sell Apple Watches for Most Money (My Experience), How to Hire a Virtual Assistant in 2023 (My Experience), 15 Jobs that Pay Over 300k a Year Thatll Surprise You. Bob Taylor (Keep on Punching). Short story is Mercaris customer support, especially for a buyer, has got worse over time. I have sold more then buy That, my friends, is AWESOME customer service! otherwise facilitate the unlicensed use of copyright materials (such as You claim the buyer lied to me about receiving the item.. This is the last response from Mercari: They have some great deals on designer jeans & clothing. expanded to provide better communication and context to our users. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. deemed to be a violation of our Terms of Service regardless of whether the Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Never send items directly from the manufacturer (avoid drop shipping). I have sold 4 items in a very short time. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Thank you. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. Still waiting for an explanation of how my card was used. made of materials that cannot be detected with a metal detector. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. NO.. That is a yard sale handbag . 131 of 1948). The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Counterfeit goods or goods infringing on a third party's intellectual confiscated according to the regulations of the Code of Criminal Know the laws in your state!???????? Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. One arrived, dead. Huge federal crime, these platforms dont care, anything to make a buck. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. They have ZERO support. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Everyone who has stolen from me there STILL has accounts. All we did was to buy a product off of the Mercari platformwe were required to create an account. They Lump together seller and buyer ratings to deceive you. You can even find people selling DVDs and DVD players, VCRs, and older handheld gaming systems. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Only after you rate they release it. Shipping was slow. Informative article, as always! Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. He knows he is getting some freebies. I've learned my lesson on listing items before I get all the accurate information. According to the shirts fed ex tracking history it was picked up at a location of a warehouse in North Carolina( not Jersey) and inside of the package I received also had a thank you card from an Instagram replica boutique ( as In a place that recreates designer items as knock offs )located in Lagos Nigeria. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. We recommend opting into messages from our team to stay up-to-date on your listings and orders. ), Mercari will refund him or her. I have unsubscribed three times( documented). I would also report to BBB, local news, and throw a huge media shit fit about it. Dont forget to think about shipping weight and packing also! So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. No in person customer service response. The first approach is to sell off any clutter you may find in your home . They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! ), Items that promote racism, hatred, violence, and discrimination, Sexually explicit items (ex., Sex toys, and fetish items), Products that contain a virus, malware, or spyware, Stolen goods - if the purchased item is reported as stolen, you may receive a demand for the return of the possession from the victim, and the item may also get confiscated according to the regulations of the Code of Criminal Procedure (Act no. your own option. ', Press J to jump to the feed. I WOULD NEVER RECOMMEND USING THIS SITE. The seller loses both ways. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I sold my item within a few hours on ebay. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. For approved returns, Mercari provides a free shipping label to the Buyer. For Mercari, these items include: Illegal items Tobacco product Drugs Alcohol FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible) Now I am without my money and no item when I clearly told them from the start that I never received the item. Mercari has a strict policy of not selling counterfeit products and takes strict action against sellers who list fake products on the platform. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Its pretty sad you guys do not police it better. They kept asking for it so I wanted the page to stop coming up. They have wasting my time, tape, and energy etc. Mercari has buyer protection in place to keep the buyers safe. now returning it for no proper reason and they approved her request I received synthetic hair today not worth more than $10. One thing to keep in mind is that Mercari has a list of prohibited items. The most important part of this section is the listing title, because its what buyers initially see. Sellers don't sell on mercari. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_15',143,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0');Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Truly unexpected and it seems to have ramped up since December 2021. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. I provided all the details to Mercari and they didnt further investigate the seller. Here are 6 surprising things that people commonly have in their homes that you can totally sell on Mercari. Wont even release funds for items people received. Hi, Ebay offers great seller protection, as long as you follow their rules you wont get banned or scammed.. Mercari is horrible about suspending accounts and holding your money hostage. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You wont be able to request a return or refund after that period. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. such as: Ebooks, PDF files, user generated content (UGC) or items for online Got an extra air fryer, a kid's bike, or a big . Again MERCARI IS NOT SAFE. Dont have the item nor the payment. Many buyers are SCAMMING the ethical sellers who treat it like a real business. Mercari provides labels for the On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. On Mercari, shoppers have the option to like listings by pressing the heart icon. Selling counterfeit items are strictly illegal as they are copying everything including the trademarks, labels, designer names etc. and if you list the item again Ebay will again remove it, and to ensure you really have learned your lesson they will suspend your selling account, So don't. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Hey I'm Arslan, the guy behind Ecomsay. Only EBay was willing to cooperate on ANY level. Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. These are items that copy the styling but do not purport to be originals. Examples of items that fall under certain categories may also be LUCKILY, I did not mark the item delivered only by pure chance. Please, I wont even collect from some of them because they are so nasty its not worth it. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Thanks Sammi for sharing your experience! Happened to me too. So much confidence in technology is sickening. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. I have taken in all aspects of Mercari. In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist.