Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Now it wont refund my $3,606. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. We list the names, numbers, and email addresses of the Discover executives on this site. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Vivid Seats will determine when an event is cancelled based upon the best information available. Delivery method is not indicative of the type of ticket. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. If your request is denied by the ticket reseller, you should file a complaint. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. The settlement was initially agreed to between Vivid Seats and . The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. So you have to live in California to get your money back. Its also about credit card disputes and when to use them. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Tickets you can trust: 100 million sold,100% Buyer Guarantee. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. To use DoNotPay, open it in your web browser. The best musical instrument is a love triangle. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Despite the early-season drama, its still (almost) anyones game to win. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. The hotel gave me a refund for our room even though it was too close to the show date, he says. Each listing contains the event name, date, seat location, and price per ticket. But six months later, Discover found that the charge was valid. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Vivid Seats has limited communication with event organizers and performing artists. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Event date, times, venue and subject matter (collectively Event Details) may change. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. We're your companion for live events. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. Did we mention it's free? Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. What happens now? Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Presumably company records will be used for verification. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . According to court documents, the claim submission deadline has passed. Our mission is to connect customers with individual ticket holders and amazing. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Do Vivid Seats Offer Refunds for Postponed Events? The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. please contact our team at Elliott Advocacy through this form. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Vivid Seats will provide you with a form to complete. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. What do I do if my event is cancelled? THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. (the "Settlement Class" or "Settlement Class Members"). It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. But all was not lost, according to Vivid Seats. If you would prefer a cash payment, you must submit a claims form. You will receive notice via email if your event has been canceled. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. Class Period: September 29, 2016 to April 1, 2021. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Philadelphia, PA 19103 We are dedicated to making sure every customer is satisfied. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. These were the terms when Himberger bought his tickets. Event Specific Terms 3. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Subscribe now. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. . If you need help with any problem,please contact us through this form. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Do Not Sell or Share My Personal Information. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). The parties are not required to exchange selection lists. Learn More. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Grounds Admission Pass/Grounds Pass. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Unfortunately, no. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. . Events may be canceled by the team, venue, performer, or promoter. During that investigation, we will review the proof you submit and contact the seller. This FAQ explains our general policy and approach. Our help is free. How can you get a full refund from Trainline? Vivid Seats allows refunds under specific conditions. Vivid Seats respects the intellectual property of others, and we ask you to do the same. No, Vivid Seats will not grant you a refund for postponed events. E-tickets Within a few minutes of placing your order. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. This FAQ explains our general policy and approach. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Information about Covid-19 Vivid Seats is closely monitoring The company reviewed his case and agreed to refund his tickets. DoNotPay can help you sue the company in small claims court. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Buy directly from the venue. 1-833-321-1231