Submit an application for an available virtual contact center opportunity. He sees a role for Okta in all of it. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Want to become a Liveops agent? I wish there was some type of base pay. Remember me. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Liveops exists to improve people's lives, and . As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. To accept cookies continue browsing as normal. Customers sometimes need to speak with a live agent. Scottsdale, AZ 85257. Its why weve led the industry in virtual flex agent services for more than 20 years. Norton 360 with LifeLock helps keep your digital life safer. Log in. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Forgot Password Enter the email address associated with your account. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Liveops is a recognized thought leader in the virtual contact center and customer service industries. It was as simple as they said, adds Myers. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Flexibility. Live far from an urban center? Improving Peoples Lives. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Love the flexibility of the jobs, but wish training was paid. You are paid the the talk/email minute when working so your pay for each day will vary. Provide support to users of top tax software providers. The freedom of an entrepreneur. To find out more, read our Privacy Policy and Cookie Policy. Copyright 2023 Liveops, Inc. All rights reserved. To find out more, read our Privacy Policy and Cookie Policy. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Support. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Yes! I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Client opportunities may have additional requirements, including expanded client-specific certification. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Learn about Liveops Enterprise Solutions Click Here . Join Liveops Nation and experience the freedom and autonomy of being self-employed! The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Consider holiday gift experiences. A wide array of jobs -- many of them well-paid -- don't require a degree.. To have an identity management solution that wasn't cloud-based really wouldn't work for us. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Outspoken. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Quickly assessing customer needs and providing sound solutions. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login here. Help patients get the most out of treatment plans. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Director of Customer Care, healthcare organization. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. You may also receive performance-based pay or other incentives. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. To find out more, read our Privacy Policy and Cookie Policy. Earning potential. Secure your consumer and SaaS apps, while creating optimized digital experiences. fits your experience, personality, and preferences the best? A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. This field is for validation purposes and should be left unchanged. Managing multiple systems, programs, and screens simultaneously. Login - LiveOps Inc. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Reach out to us. Are you an employee? Discipline and setting expectations of yourself are key to working from home. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. They have to be accessible, easy to use, secure, and platform agnostic. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. To accept cookies continue browsing as normal. We cant do this. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Pay, Vacation time, You get to work from home. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Work from home. Its a huge, huge advantage for us, says Myers. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Cons are having to provide your own equipment. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Want to become a Liveops agent? Liveops is a recognized thought leader in the virtual contact center and customer service industries. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Independent Contractor management Ditch the paperwork and endless manual tasks. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. McAfee and Norton were almost a tie but by far the most popular amongst agents. Want to become an Independent Liveops Agent. IT Support You are using an unsupported browser. All rights reserved. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Looks like you have Javascript turned off! Pros. https://join.liveops.com/work-from-home-call-center-jobs/